- Return Policy
- Return Authorization is only granted on full orders.
- Our distributor must give prior approval before the return of the material.
- All freight charges are the responsibility of the customer.
- All return orders are subject to distributor 30% restocking fee.
- Material must remain in original undamaged packaging.
- Material defect claims must be filed prior to installation and within 15 days of delivery.
- Aesthetic claims must be filed prior to installation
- All trim pieces.
- Accessories (adhesive, underlayment, moldings and cleaning material).
- Non-stocking items and special order items (It is the customer’s responsibility to determine if items are non-returnable before ordering).
Return Authorization Process
- No returns allowed after 15 days.
- Should you want to return your flooring products, we offer a full refund minus restocking fees and cost of shipping.
- To start the return process, email us the product information and why you would like to return the items.
- Please allow 24 hours for a claim representative to prepare your claim and contact you.
- At this point we will provide you with further details regarding the return process.