Return Policy

Return Policy

• Return Authorization is only granted on full orders.
• Our distributor must give prior approval before the return of the material.
• All freight charges are the responsibility of the customer.
• All return orders are subject to distributor 30% restocking fee.
• Material must remain in original undamaged packaging.
• Material defect claims must be filed prior to installation and within 15 days of delivery.
• Aesthetic claims must be filed prior to installation

Non-returnable Items

• All trim pieces.
• Accessories (adhesive, underlayment, moldings and cleaning material).
• Non-stocking items and special order items (It is the customer’s responsibility to determine if items are non-returnable before ordering).

Return Authorization Process

• No returns allowed after 15 days.
• Should you want to return your flooring products, we offer a full refund minus restocking fees and cost of shipping.
• To start the return process, email us the product information and why you would like to return the items.
• Please allow 24 hours for a claim representative to prepare your claim and contact you.
• At this point we will provide you with further details regarding the return process.